Home Telephone Co.
Customer Proprietary Network Information Policy
Home Telephone Co. (HTC) respects the privacy of our customers and our employees do everything possible to protect information that may be found in your account records. The Federal Communications Commission developed new rules in 2007 that require certain steps be taken to protect Customer Proprietary Network Information (CPNI).
CPNI rules require that every customer is given the opportunity to create a password. Any person who knows the password can then be given requested account information during a telephone call they initiate. If you choose not to establish a password, the account information is available in one of three ways:
HTC can send the CPNI to the address of record that we have on file for you.
HTC can call you back at the telephone number of record from which your service is derived.
HTC may disclose CPNI to you, or one of your authorized representatives, at our business office with a valid photo ID matching a name listed on the account. Note that we are only authorized to disclose CPNI to the individual(s) listed on the account with a valid photo ID. We ask that you establish a password and share it only with the persons you trust to make a change or inquiry on your account. Please consider listing someone who would be able to aid with your affairs, if you were unable. Please contact our office for a copy of the CPNI form.If you have any questions, please contact us at 541-384-2211 or 1-844-765-7457